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Father's Day Sale is still going on. 50% Off Discount>>Code: DK50

DEENKEE brand attaches great importance to the user’s shopping experience.
And we hope that our professionalism and dedication can make customers feel at ease.

Shipping Policy

1、Shipping Policy

The shipment we choose is DHL / Fedex / USPS, which is the fastest shipment in the world.
Express delivery date takes 5-10 working days.


2、Shipping Fee

Shipping No Any Fee


3、Shipping Time
3.1  Processing time = the time between when you place an order and when we ship it; (Generally 1-2 working days)
3.2  Shipping time = the time between when your order has been shipped and delivered to you;(Generally 4-8 working days)
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time. (Generally 5-10 working days)


4、Shipping Region

All items sold at Deenkee are guaranteed to be delivered in 10 working days
Delivery to the following regions is temporarily unavailable: Brazil, Africa, Argentina, India, Jamaica, Mexico, Nigeria, Soviet Union, South Africa, Vietnam, etc.
If you have not received your item(s) beyond this time, Please feel free to reach us at support@deenkee.com.


5、Shipping NOTE

5.1  The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as out of stock,natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
        The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.
5.2  Affected by Covid-19, there will be some delay on the delivery.


6、Packaging
We use cartons for outer packing. In the box, you can find the product.


7、Track Your Order

Once your order is shipped out, you will receive an email about the tracking information.
Please allow 24 hours for the tracking information to show.
If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(support@deenkee.com)


CANCEL ORDER

1、Can I cancel the order after placing the order?

Within 12 hours after the order is placed, you can apply to shop@deenkee.com to cancel the order, because we will confirm the order and arrange the delivery within 12 hours.
If the cancellation is requested after more than 12 hours, it can only be refunded or The return process is proceeding, please refer to our REFUND POLICY.


2、Is there a fee for canceling an order?

For refunds within 12 hours of placing an order, no handling fee.
For refunds 12 hours after the order is placed,  please refer to REFUND POLICY. By the way, paypal official will charge a refund fee.


3、After canceling the order, how will the refund be returned? How long is the return time?
For refunds within 12 hours of placing an order, we support the same way to return, arrange the return time is 1-2 working days, and the return time is 1-2 working days.
For refunds 12 hours after the order is placed, we also support the same way to return. The return time is 1-10 working days. Please refer to our REFUND POLICY.

Pre-sale Email: shop@deenkee.com
After-sales Email: support@deenkee.com

Available for product use help, consultation on refunds and returns, and other help you need
We promise will reply within 24 hours
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