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DEENKEE brand attaches great importance to the user’s shopping experience.

And we hope that our professionalism and dedication can make customers feel at ease.

ABOUT  REFUNDS
1、Can I return my product?
It is our pleasure to inform that we do have a return and exchange policy, which 30-day money-back guarantee.
If you meet the following conditions, please contact our after-sales customer service (support@deenkee.com). We will help you within 24 hours.
Applicable situation (need to meet at the same time):
                      1, within 30 days of purchase
                      2, the product is still in a brand new state and is not damaged
                      3, You are not satisfied with the product
2、Can I get a refund after returning my product?
For sure, you can. The first step is to contact our customer service department or shoot an email at

support@deenkee.com

Tel:+86 17763459004

Address: Room 302, No. 4, 3rd Alley, Yongxiang Road, Wuhe Community, Bantian Street, Longgang District, Shenzhen (NOTE:This Is Not Return Address, for the specific return address, please contact our after-sales customer service to get help.)
3、Do I have to pay for the shipping of my return/exchange item?
Yes.
The price of the product minus the return shipping fee. We are free shipping, so you only need to pay the return shipping fee.
It is recommended that you send your package with tracking included DEENKEE will not be take responsibility of lost returns.
4、How can I apply for refund?
If you have read about policy and sure you want to refund, please contact our after-sales customer service (support@deenkee.com). We will help you within 24 hours.
You will be provided with a returning facility address and a return authorization number.
Shipping charges are to be paid by the consumer.
All this has to be settled within 30 days of the purchase.
5、What is meant by "original factory condition"?
5.1  Unopened, touched, tampered packaging.
5.2  Not been worn.
5.3  Repairs through 3rd parties.
5.4  Products without sufficient proof of purchase.
5.5  Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).
6、Where is the place to return the package?
For the specific return address, please contact our after-sales customer service to get help.
It is recommended that you send your package with tracking included DEENKEE will not be take responsibility of lost returns.
7、How long will it take before I receive my refund?
To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 30 business days applied to the original mode of payment.
8、Delivery issues:
8.1  Customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.
8.2  If the shipping company delivered to a wrong address, we will either refund your amount or re-send the parcel again according to your choice.
8.3  Orders seized by customs should be cleared by the buyer.
Pre-sale Email: shop@deenkee.com
After-sales Email: support@deenkee.com
available for product use help, consultation on refunds and returns, and other help you need
we promise will reply within 24 hours
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